Terms and Conditions
This is the user agreement which governs your use of this website, however not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.
General Section - please note that this section relates generally to your use of any Channel and to all products purchased. If special terms and conditions applied on the product by the third party supplier, and if there is a conflict or ambiguity between these General Terms and the Special Terms the Special Terms shall prevail. Such special Terms must be read and confirmed by you before payment.
- Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the Channels. We will not allow you to purchase any products from any of the Channels unless you have confirmed that you have read these terms.
- Except for the sale of a very small number of products (such as, for some entertainment tickets) our Channels operate to an agency model. This means that we act as a disclosed agent for third party suppliers, such as ticket for attractions, hotel. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent; we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us. We will let you know where we act as principal and where we act as agent.
- All products sold through go4better Channels are not an offer by go4better to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. In some cases, we may send you an email acknowledging receipt of your order. Once we have processed your order, we will send you an e-mail confirming the contract if you are purchasing from the website.
- Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail we send you. We will of course assist you with this if you wish - please contact Customer Services.
- Where your contract is not with go4better but with a third party supplier such as a tour operator or hotel, go4better may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
- Please make sure that you have read and understood the more info sections on the Channels, it is your responsibility to make sure you have done so.
- You undertake to us that the details you give to us while using the Channels are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
- If there are any changes to the details supplied to us by you it is your responsibility to inform go4better via our web form or by contacting our Customer Services as soon as possible.
- We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.
- Our Channels will not stop you from making impossible bookings such as two tours to the different place at the same time or a tour to one place and attraction’s tickets to another at the same time. If you make that kind of booking we won't give you a refund.
- We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating go.4better.co.uk there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on a Channel being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
- go.4better.co.uk does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
Credit card companies charge us a fee when you pay with their cards and therefore a credit card fee is applied to some tour bookings made with Visa, MasterCard or American Express credit cards. Currently, credit card fees are charged on all of the products which displayed on the go.4better.co.uk. There is no charge for
Privacy Policy
- General Introduction
Go4better understands the importance of keeping the information about you that you entrust to us confidential and secure (“Customer Information”). The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, shopping preferences, credit card information (we do not have your such information if you make your order online only, but only by telephone or mail order) (“Personal Information”). We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website or our alternative distribution channels as they evolve, or by providing your Customer Information to us or our third party service providers over the telephone, by email or other communication method (“Distribution Channels”), you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.
- Who Controls your Customer Information?
Customer Information collected by go4better.
- What Personal Information do we collect and how?
The go4better collects Customer Information supplied by you and uses it to provide you with a dynamic, personalized and secure service to offer you a truly rewarding online experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us or purchase products or services (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information.
Go4better may collect Personal Information about you:
- when you register an account, Your Account, with go.4better.co.uk
- when you purchase products and/or services
- when you participate in competitions, questionnaires and surveys
- when you contact us or our customer services personnel
- via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies.
- when you provide certain content to go.4better.co.uk, for example testimonials and customer reviews
- from third party sources, for example credit checking agencies
Examples of Personal Information we collect in each case are:
Registration Information
You provide us with your email address when you register an account on our website at the Your Account section. Other details which you chose to provide in Your Account for example name, contact telephone numbers, marital status and other personal descriptions will also be retained by us and treated in accordance with this Privacy Policy.
Purchaser Information
You provide us with your name, and part of your credit card details, including card type, cardholder name, billing address and delivery details when you place an order through our website, but we can not view your card number if you complete your purchases from our web site unless from the telephone or mail order.
Information from Competitions, Questionnaires and Surveys
When you complete questionnaires, surveys or competition entry forms you provide us with your Personal Information including your name, street address, email address and other information we might request.
Contacting us
When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your Personal Information for example, name, email address etc.
Implicit data capture
In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the go.4better.co.uk website via tracking technologies employed by us from time to time such as cookies, javascript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products and on site activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.
Information from other sources
We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.
- How do we use your Customer Information?
Go4better will use your Customer Information for a number of different purposes including:
- For registering Your Account with go4better
- For fulfilling orders
- For responding to your queries
- For improving your onsite experience and providing you with information about products and services, special offers and promotions.
- For internal operations and analysis
Registration
We will use the information that you provide to us when you register as a member on the website to set up and maintain Your Account. You can access your account by using your user name and password which are only kept by yourselves. We may also obtain information about you from other sources for example the delivery details from couriers.
Fulfilling orders
When you place an order for products or services via the website or other Distribution Channels, we will use your purchase information to process the requested transaction, fulfill your order and provide you with the products and services you expect.
Responding to communications
We may use your Customer Information to respond to your queries for example, about an order or problems logging on, navigating the website or accessing Your Account. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may also use your contact details to send you follow up information about a booking (for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements). We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in. For quality assurance and training reasons we may record some of our telephone calls with our customers. Some information including customer e-mails received by go4better may be used by us for testimonials though your Personal Information, such as e-mail address or contact details, will never be displayed publicly by us.
Improving your shopping experience
We use the information gathered from your permanent cookie file in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site. We use this information to provide you with a more personalized experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you.
When you register Your Account or place an order via our website or other Distribution Channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest. You can change your preferences and unsubscribe for such communications at any time by visiting Your Account section of the website or by using the unsubscribe link at the bottom of emails you receive from us.
Internal administration and fraud prevention
We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention.
We use your Customer Information to help us guard against fraud. When you make a booking or purchase products or services offered on our website, we will automatically pass certain Customer Information which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors or other third parties for the specific purpose of verifying that information. If your Customer Information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.
- Who do we share your information with and why?
We are happy to say that we are not in the business of selling or renting your Customer Information to third parties. Go4better does however share your Customer Information with its group companies or carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing and operational, analytical or other purposes as set out below. Except with your expressly given consent, we will only share your Customer Information as described in this Privacy Policy.
Third party suppliers and group companies
go4better engages other group companies and/or carefully selected third party partners, including service providers, joint venture partners and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your Customer Information. Such functions include, processing bookings and confirming reservations for products and services and providing associated information (for example, local area information relating to a hotel booking), delivering products and services, processing credit card payments, providing search results, communicating with you, including providing customer service, via telephone, email, post or otherwise and for promotional activities.
We may also share your Customer Information with third parties for the purpose of data analysis, quality assurance (including fraud prevention) and, though this will not include your Personal Information, for marketing assistance (for example, to explore consumer trends).
Various pages on our website contain links (including via ads) to third party websites. Once you have exited our website via such a link, any further data you provide will be collected by or on behalf of the third party responsible for that website and therefore subject to the privacy policy and practices of that third party rather than to this Privacy Policy. We cannot be responsible for any third party’s use of your Customer Information and recommend that you check the specific terms on the relevant third party’s websites relating to the use and disclosure of your Customer Information.
To the extent that any third party has access to your Personal Information to provide functions on our behalf, their use of this information will be limited solely to providing those functions and for no other purpose. Any Personal Information processed by our group companies will be in accordance with the terms of this Privacy Policy or similarly stringent conditions and as permitted under applicable data protection laws. We place contractual restrictions on our non-group third party partners who receive your Personal Information, to ensure that they use this in accordance with this Privacy Policy and applicable data protection laws.
Business restructuring
Like any other organization, from time to time go4better may restructure its business operations by selling one or more of its businesses (or part of a business) to a buyer either within or outside the go4better group. In such transactions, your Customer Information could be transferred as part of the relevant sale, such as insurance. If this is the case, we would contact you to let you know.
Compliance with laws and regulations
We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of go4better, its group companies, customers and others (for example, in any way relating to protection against fraudulent activities in respect of go4better).
Transfers outside the
For any of the above purposes, we may need to send your information internationally including to countries outside the European Economic Area (EEA). Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than
- How do we keep your Customer Information secure?
In the
We use leading technological and security measures (electronic, physical and procedural) to ensure the safety and confidentiality of your Customer Information through collection, storage and disclosure. Such measures include maintaining a secure encryption based transmission system, intrusion detection and prevention software and virus protection software in respect of Customer Information. Other than as strictly required by our payment providers and by our credit card companies to process payments, go4better may reveals only the last 4 digits of your stored credit card number to authorize personnel only.
- How can you control your Customer Information?
Go4better understands that it is important that you have control over your Customer Information.
You can view and change Your Account settings and information, including your contact email address by visiting the ‘Manage your personal and site details’ section in Your Account on the website. In particular, if you do not want to receive special offers and promotional communications from go4better you can set your preferences to opt out via Your Account or by using the unsubscribe link at the bottom of emails you receive from us.
- Changes to this Privacy Policy
Go4better may amend this Privacy Policy from time to time and will notify you of any material changes by displaying the revised Privacy Policy on our website.
Changes and Cancellations
1. Changes and cancellations -by you
You must call us on 0871 559 4188 to change or cancel your product. All changes are subject to availability, limitations and restrictions of the relevant tours, hotel or attraction’s ticket (the “Supplier”). The refundable portion of your purchase price (if any) will be refunded to you and to the extent we are refunded by the Supplier, we shall pass this refund onto you.
If you want to cancel or change your booking the payment card fee charged at the time of booking will not be refundable. If the cancellation means that the Supplier charges a cancellation charge (which in some cases can be 100% of the booking value) or if the change means that the cost of your booking has increased (if, for example, you wish to upgrade to a more expensive hotel), you will need to pay such extra charges or costs in addition to go4better charges set out below.
If you wish to change or cancel any part of your product, an administration fee will apply. Please see the table below for specific fees applicable to your bookings:
University or School placement service
Change: up to 30% of the total service charge
Cancel: up to 70% of the total service charge
Executive Training Service or Summer School Services
Change: up to 30% of the total service charge
Cancel: up to 70% of the total service charge
Visa Service
Change: 100% of the service charge
Cancel: 100% of the service charge
Educational
Change: £15 per person
Cancel: £45 per person
Attraction’s gate ticket, Sport or Performance ticket
Change: £5 per person
Cancel: £5 per booking
Hotels
Change: £5 per person
Cancel: £15 per person
2. Changes and cancellations – by us
Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are able to before your journey commences. If there is a significant change, which is not due to an event beyond our control, you will be offered a choice of an alternative comparable product (if available) or a refund. If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation.
3. Significant changes are normally regarded as:-
i) A change of more than 12 hours in your departure time from the
ii) A change in your resort area overseas; or
iii) A change of accommodation to a lower classification than that which you have booked
In the unlikely event that your booking has to be cancelled, a full refund will be made of all monies previously paid to us to the person/s who originally paid for the booking.
4. Events beyond our control
These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.
How to Contact us:
You are welcome to contact us via the following different ways:
1. Telephone: customer service 08715594188
2. e-mail: go@4better.co.uk
3. by post: Go4Better, First floor,
If you need to visit us please make a apointment via e-mail or telephone in advance.